Frequently Asked Questions (FAQs)
Orders & Shipping
Q: How long does shipping take?
A:
- USA: 3-7 business days
- Europe: 5-10 business days
- Rest of World: 7-14 business days
Q: Do you offer express shipping?
A: Yes! 2-3 day US shipping available for $12.95.
Returns & Exchanges
Q: What’s your return policy?
A: 30 days for unworn items with tags. See our full Return Policy for details.
Q: How do I exchange an item?
A: Please return the original item and place a new order for fastest service.
Sizing & Fit
Q: Are your sizes true to size?
A: Most styles run true-to-size. Check individual product descriptions for specific fit guidance.
Q: Do you offer half sizes?
A: Select styles offer half sizes – look for availability on product pages.
Materials & Care
Q: What fabrics do you use?
A: We use natural, organic and recycled materials whenever possible.
Q: How should I care for my garments?
A: Care instructions are listed on each product page and garment tags.
Payments & Security
Q: What payment methods do you accept?
A: All major credit cards, PayPal, and Apple Pay.
Q: Is my payment secure?
A: Absolutely. We use industry-standard 256-bit SSL encryption.
Account Help
Q: How do I reset my password?
A: Click “Forgot password” on the login page to receive a reset link.
Q: Can I update my shipping address?
A: Only if your order hasn’t shipped. Contact us immediately for assistance.
Sustainability
Q: Are your products eco-friendly?
A: Yes! We prioritize sustainable materials and ethical production.
Q: Do you offer recycling programs?
A: We’re developing a garment recycling initiative – stay tuned!
Still Have Questions?
Visit our Contact page for additional support.