Returns & Exchanges Policy
Last Updated: [Month/Year]
1. Return Eligibility
- 30-day return window from delivery date
- Items must be unworn, unwashed with tags attached
- Original packaging required
- Proof of purchase necessary (order number/receipt)
2. Non-Returnable Items
- Undergarments & swimwear (hygiene reasons)
- Final sale items (marked at checkout)
- Customized/personalized products
- Items showing signs of wear or damage
3. Return Process
- Initiate return through your account or contact form
- Receive prepaid return label (US only)
- Package items securely in original packaging
- Drop at any USPS location or schedule pickup
4. Return Costs
- US returns: Free with prepaid label
- International returns: Customer’s responsibility
- Defective items: We cover return shipping
5. Refund Processing
- 5-7 business days after we receive return
- Issued to original payment method
- Original shipping costs non-refundable
- Allow 3-5 business days for bank processing
6. Exchanges
- Size exchanges subject to availability
- Faster option: Return original and place new order
- No additional fees for defective items
7. Damaged/Defective Items
For quality issues:
- Contact us within 7 days of delivery
- Provide clear photos/video evidence
- We’ll email return instructions
- Choose replacement or full refund
8. International Returns
- Must include completed customs form
- Mark as “Returned Goods”
- Original import duties non-refundable
9. Sustainable Returns
- Reuse packaging when possible
- Consider donating unwearable items
- We recycle all received packaging materials
10. Important Notes
- Returns without authorization won’t be processed
- We reserve right to refuse non-compliant returns
- Holiday purchases may have extended return windows